Poker Heaven Review
Recipient of the EGA award “Rising Star of The Year” in 2009, Poker Heaven is a relatively new yet popular online poker room. Poker Heaven is a member of the Boss Poker Network and is primarily marketed to the European and Asian markets. One of the reasons behind their quick rise is their strong affiliation with The Poker Channel, a highly successful U.K. satellite poker channel that broadcasts a wide variety of poker tournaments from around the world. The Poker Channel broadcasts Poker Heaven games live on their network and the shows are quite popular.
Despite not accepting U.S. players, the poker site has good traffic with over 10,000 players online at peak hours. The selection of games at Poker Heaven is quite good and they offer a very good selection of exciting tournaments. While the graphics are simple, the software runs very well with the exception of some issues when multi tabling and the lobby is very well organized.
With many players being attracted to Poker Heaven from the television broadcasts and from their casino room, Casino Joy, there is an endless supply of fish at its tables. The waiting period for games is quite short as the concentration of traffic is fairly even throughout the stake ranges.
The action at Poker Heaven is excellent, especially when considering that it is a fairly new site. Player traffic at Poker Heaven is fairly solid and you won’t run into any problems finding a table at any time of day. The Texas Hold’em and Omaha games are available as No Limit, Pot Limit and Fixed Limit games with higher traffic concentrated around the $0.50/$1 and $1/$2 No Limit Texas Hold’em games.
The following games can be found at Poker Heaven:
• Texas Hold’em
• Omaha Hi/Lo
• 7 Card Stud
• 5 Card Draw
• 5 Card Stud
There are a wide range of tournaments to be found at Poker Heaven for both experienced players and beginners. Single table, heads up, multi table, satellites and freerolls can all be found at Poker Heaven. Especially popular at Poker Heaven are the speed tournaments which are single table tournaments where the blinds increase every 3 minutes instead of the usual 10 minutes.
With $3 million in guaranteed tournaments every month, Poker Heaven’s guaranteed tournaments are very popular, with a wide range of buy ins to suit just about everyone’s needs. The freerolls are also very popular at Poker Heaven with their daily €200 freeroll and their €1,000 New Player Freeroll which is offered to new players once they have made their first deposit and have played in at least 1 raked hand.
If big live events are what interest you then you will be happy to know that Poker Heaven holds qualifiers and satellites to all of the major international live events such as the Irish Open, WPT events and the World Series of Poker.
For The Beginner
Poker Heaven is an excellent place for the beginning player to experience the game of poker. First and foremost, they have an excellent poker video tutorial covering everything from the basic rules through a variety of different strategies and concepts. The video tutorial is available in 12 parts and runs approximately 3 hours total. Unfortunately, the video tutorial only covers Texas Hold’em. Outside of the video tutorial, Poker Heaven’s variety of instructional material is somewhat light. There are “how to” articles that cover the rules of each of the poker games offered on the site as well as glossary and fairly thorough instructions on how to use the Poker Heaven client.
Poker Heaven has a wealth of play money games running 24/7, as well as free rolls. Amongst the freerolls offered is their €1,000 New Player Freeroll. With their first deposit, new players receive two entries to the €1,000 New Player Freeroll. The New Player Freeroll offers the beginning player an excellent opportunity to play for a share of a decent prizepool without having to post a buy-in.
In addition to their play money games and freerolls, Poker Heaven hosts plenty of micro limit games. With the competition being as soft as it is, the novice player is not in a whole lot of danger of sustaining any financial damage from playing at the micro limits and affords them an excellent learning opportunity.
Software Graphics and Features
Poker Heaven’s software is designed and developed by the Boss Media Network; as such, it is easy to use and trustworthy. The software provides for a smooth playing experience and the interface is clear and straightforward. The graphics are rather simple without avatars or any clutter. The relatively simple graphics is one of the reasons why the software runs so quick and smooth. The functionality is strong in the software and almost makes it seem that the software was designed with the beginning player in mind. The Poker Heaven lobby is well organized and fully filterable. One of the functions unique to Poker Heaven is that its lobby offers a filter for nationality with tables having icons with the colors of the nationality of the table. The true purpose behind the filter is to sort the tables based on the four different currencies at play at Poker Heaven, U.S. dollars, the British Pound, the Euro and the Turkish Lira. Another great feature of Poker Heaven is “The Player Zone” which is accessed from their web site and offers players a variety of different information including their rake history, promotions available to them and player’s hand histories, among other things.
• Clean graphics
• Smooth play
• User friendly software
• Well organized lobby
• Offers tables with different currencies
• Software supports 11 languages
• Time bank
• Player notes
• Last Hand feature
• The Player Zone
Poker Heaven offers one of the better sign-up bonuses in the industry for their new players meeting their initial deposit with a 200% sign-up bonus up to €1000. Poker Heaven releases the bonus into the new player’s account as the new player accrues Frequent Player Points (FPPs) with €5 being released for every 150 FPPs accrued.
Poker Heaven has an excellent VIP loyalty program for their players to take advantage of. Poker Heaven awards FPPs to players when in real money ring games and tournaments where 1 FPP is earned for every 0.25 contributed in rake in ring games and tournament fees. FPPs also determine a players VIP level. The VIP level at Poker Heaven is determined at the beginning of each month in accordance with the number of FPPs accrued in the previous month. Poker Heaven provides its players with a four tiered VIP program with each level providing progressively more rewards in cash, bonuses and VIP support. FPPs can be used to:
• Purchase a variety of different items from the Poker Heaven Loyalty Store including, branded Poker Heaven apparel, electronics, books, DVDs and more.
• Gain entry into exclusive FPP tournaments.
In addition to Frequent Player Points and their VIP program, Poker Heaven offers a whole host of promotions including:
• €50,000 Last Man Standing- Rake as much as you can from day to day between March 15th and March 24th and claim your share of the 50,000 prize pool including an all expense paid trip to Thailand and a Team Poker Heaven sponsorship package..
• International Championship of Poker- Poker Heaven is hosting the International Championship of Poker this March offering a total guaranteed prize pool of €250,000 including the €100,000 No Limit Texas Hold’em Main Event.
• €90,000 Sit & Go Race Series- Poker Heaven is running six Sit & Go races offering a total prize pool of €90,000.
• €130,000 MTT Leaderboard- Make your way into Poker Heaven’s MTT leaderboard and claim your share of the €20,000 monthly prize pool.
• Bad Beat Jackpot- Lose with a four of a kind sixes or better while using both of your hole cards in the hand with at least 4 other players dealt into the hand and claim the Bad Beat Jackpot.
• Sit & Go Poker Jackpot- Win six consecutive Jackpot Sit & Go tournaments and earn yourself a €10,000 cash bonus.
• Refer-A-Friend- Get your friends to join Poker Heaven and earn yourself €50 cash bonus per friend.
Poker Heaven is somewhat wanting in the area of customer support. Unfortunately, they do not offer telephone support and their live chat support is active only between 9:00 and 23:00 GMT Mon-Sat and between 9:00 and 1:00 GMT on Sundays. That having been said, when you do manage to catch a customer support rep, they are very helpful and knowledgeable. In addition to live chat, Poker Heaven also offers email support as well as an extensive system of FAQs.